Practice Policies & Patient Information

Practice Policies & Patient Information

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & family test

Our Patient Group, Barnabas Patient Voices, is a group of the Practice’s patients and carers who meet regularly with the doctors and Practice Manager, in person, over Zoom, or virtually.

The group’s aim is to foster cooperation and communication between the doctors and patients and help the Practice to improve and develop, thus enhancing the overall health of patients.

This is important to us! It is by patients telling us what they want, or what we are not doing as well as we could, that we are able to both develop the practice and give patients the best healthcare we can.  It is to everyone’s benefit.

The group meets every couple of months, currently on a Thursday late-lunchtime.  Members of the group may also choose to contribute via email, the Facebook group or even using old fashioned pen and paper; this allows those unable to attend meetings to contribute.

Membership of Barnabas Patient Voices is open to all patients of the practice and their carers, and to all the Practice staff.  If you would like to join Barnabas Patient Voices, please complete the Membership Form or drop an email to

One of the regular tasks which the group has undertaken is to help the Practice with their annual patient survey.  We also manage the production of the Practice’s quarterly newsletter, Barnabas Bulletin; maintain a Local Facilities List, especially aimed at helping patients new to the area; and have a monthly members’ update communication. In normal times the group oversees the noticeboards etc. in the waiting area and spends time talking with patients.  Many members also have valuable skills which they can offer the Practice.

Barnabas Patient Voices is governed by its formally agreed Terms of Reference  (revised March 2022).  Minutes of meetings, Annual Reports, and summaries of our activities may be found on the Barnabas Patient Voices website.

The group’s current Chairman is Keith Marshall who may be contacted on  You may also leave a message with reception.

Contact the Patient Group

If you wish to contact Barnabas Patient Voices with any suggestions, comments or feedback, or to join the group, please drop an email to

There are currently no vacancies.